Privacy Policy

Overview

This Privacy Policy explains how Synoventum Partners ("we", "us", "our") collects, uses, discloses, and protects information in connection with our website and services.

Table of Contents

• Information We Collect
• How We Use Information
• Legal Bases (EEA/UK)
• Cookies & Tracking
• How We Share Information
• Data Retention
• Security
• International Transfers
• Your Privacy Rights
• Children's Privacy
• Changes to this Policy
• Contact Us

1) Information We Collect

We collect information in the following categories:

• Contact & Business Details: name, email, phone, company name, role, and communications.
• Usage & Device Data: IP address, browser type, device identifiers, pages visited, referring URLs, and timestamps.
• Transactional Data: service inquiries, proposals, contracts, billing and invoicing details (processed via secure third parties when applicable).
• Support Data: issue descriptions, diagnostic information, attachments you provide.
• Preference Data: marketing preferences, cookie choices, and language settings.

2) How We Use Information

• Provide, operate, and improve our services and website.
• Respond to inquiries, provide proposals, and deliver customer support.
• Personalize content and communications based on your interests.
• Monitor performance, analytics, and security of our systems.
• Comply with legal obligations and enforce agreements.
• With your consent, send newsletters and marketing communications (you can opt out at any time).

3) Legal Bases (EEA/UK)

Where GDPR/UK GDPR applies, we rely on the following legal bases: performance of a contract, legitimate interests (e.g., service improvement, fraud prevention), consent (for marketing/cookies where required), and compliance with legal obligations.

4) Cookies & Tracking

We use cookies and similar technologies to remember preferences, analyze site performance, and enhance user experience.

• Essential: required for core site functionality.
• Analytics: help us understand usage and improve features.
• Preferences: remember your choices (e.g., language).
• Marketing: where applicable, to deliver relevant content.

You can control cookies via your browser settings and, where implemented, our cookie banner preferences.

5) How We Share Information

• Service Providers/Processors under contracts requiring appropriate safeguards.
• Affiliates for internal business purposes consistent with this Policy.
• Legal/Compliance when required by law or to protect rights, safety, and security.
• Business Transfers in connection with mergers, acquisitions, or restructuring.

We do not sell personal information.

6) Data Retention

We retain information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and context.

7) Security

We apply administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure.

8) International Transfers

If we transfer information internationally, we use appropriate safeguards such as Standard Contractual Clauses or other approved mechanisms, where required by law.

9) Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, portability, and to withdraw consent. You may also have the right to lodge a complaint with your supervisory authority.

To exercise your rights, contact us using the details below. We may need to verify your identity to process requests.

10) Children's Privacy

Our services are not directed to children under 13 (or as defined by local law). We do not knowingly collect personal information from children.

11) Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top indicates the latest revision. Material changes will be highlighted where appropriate.

12) Contact Us

Email: [email protected]

Mailing Address: Synoventum Partners, 350 Fifth Avenue, Suite 3000, New York, NY 10118, USA